Privacy Policy
Privacy Policy
Voltage Investments Last updated: 1 July 2026
1. Introduction
Voltage Investments (“we“, “us“, “our“, “Voltage Investments“) is an electrical wholesale business located at Minto, New South Wales, Australia. We are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information, or make a complaint if you believe we have breached your privacy.
This policy applies to personal information collected through our website, in-store, over the phone, by email, through trade/credit account applications, and via any other means in the course of our business.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Contact details — name, business name, postal and delivery address, email address, and phone number
- Business and account information — Australian Business Number (ABN), trading name, position/role, and trade or credit account application details (including, where relevant, financial and credit-related information for the purpose of assessing credit applications)
- Transaction information — order history, purchase preferences, invoicing and payment details
- Website usage information — IP address, browser type, device information, pages visited, and interactions with our website, collected via cookies and analytics tools
- Communications — records of enquiries, quote requests, correspondence, and customer service interactions
- Employment information — if you apply for a position with us, your resume, references, and related recruitment information
We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is necessary and you have consented, or we are otherwise permitted or required by law.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit an enquiry or request a quote through our website or in person
- Apply for a trade or credit account
- Place an order or make a purchase
- Subscribe to newsletters or marketing communications
- Contact us by phone, email, or in-store
- Apply for employment with us
We may also collect personal information from third parties, such as credit reporting bodies (in connection with credit account applications), publicly available sources, or your authorised representatives, where necessary and permitted by law.
4. Purposes of Collection and Use
We collect, hold, use and disclose personal information for purposes including:
- Processing orders, quotes, and trade or credit account applications
- Delivering products and providing customer service and support
- Managing billing, invoicing, and payment processing
- Assessing creditworthiness for trade account applications
- Communicating with you about your account, orders, or enquiries
- Sending marketing and promotional communications (where you have consented or as otherwise permitted by law)
- Improving our website, products, and services
- Complying with our legal and regulatory obligations
- Recruitment and employment purposes, where applicable
5. Disclosure of Personal Information
We may disclose personal information to:
- Our employees and contractors who need the information to perform their duties
- Delivery and freight providers, to fulfil orders
- Payment processors and financial institutions
- Credit reporting bodies, for trade credit assessment purposes
- Our professional advisers (including accountants, auditors, and lawyers)
- IT service providers, including website hosting and email/CRM platforms
- Regulatory bodies or law enforcement, where required or authorised by law
We do not sell your personal information to third parties.
6. Overseas Disclosure
Some of our service providers (for example, cloud storage, hosting, or software providers) may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle your information in a manner consistent with the Australian Privacy Principles.
[If applicable, list the countries in which overseas recipients are likely to be located.]
7. Direct Marketing
We may use your personal information to send you marketing communications about our products, promotions, or services, where you have provided consent or where we are otherwise permitted to do so. You may opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email, or
- Contacting us using the details below
We will not charge you for giving effect to your request and will process it within a reasonable time.
8. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve functionality and analyse website traffic. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.
We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our website. These services may collect information such as your IP address and browsing behaviour, subject to their own privacy policies.
9. Data Quality and Security
We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. We also take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:
- Restricting access to personal information to authorised personnel
- Using secure systems for storing electronic records
- Securely destroying or de-identifying personal information that is no longer required, where permitted by law
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, or incomplete.
To make a request, please contact us using the details below. We may need to verify your identity before providing access. We will respond to your request within a reasonable time. In some circumstances, access may be refused in accordance with the Privacy Act, in which case we will explain our reasons.
11. Data Breaches
In the event of a data breach involving personal information that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
12. Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to make a request or complaint regarding your personal information, please contact us:
Voltage Investments: Minto NSW 2566
Phone: 1300 231 054
Email: info@voltageinvestments.com.au
This Privacy Policy is a general template prepared for Voltage Investments and has not been reviewed by a qualified lawyer. Before publishing, we recommend having it reviewed against your specific business practices (e.g., exact data collected, third-party tools used, and whether you fall under the Small Business Operator exemption to the Privacy Act) to ensure full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
