Refund and Returns Policy
Shipping and Returns Policy
Voltage Investments Last updated: 1 July 2026
This Shipping and Returns Policy forms part of our Terms and Conditions and explains how we process, deliver, and handle returns for orders placed with Voltage Investments, an electrical wholesale supplier based at Minto, New South Wales, Australia.
1. Order Processing
1.1 Orders placed through our Website are typically processed within [Insert timeframe, e.g. 1–2 business days], Monday to Friday, excluding public holidays.
1.2 Orders placed after [Insert cut-off time, e.g. 1:00pm AEST] or on weekends/public holidays will be processed the next business day.
1.3 You will receive an order confirmation email once your order is placed, and a dispatch notification once your order has been shipped or is ready for collection.
1.4 For large or bulk trade orders, processing times may vary depending on stock availability and freight scheduling. We will contact you if your order is likely to be delayed.
2. Delivery Areas and Methods
2.1 We deliver Australia-wide via our nominated freight and courier partners. Delivery methods and carriers may vary depending on your location, order size, and product type (e.g. bulky items such as cable drums or switchboards may require freight/pallet delivery).
2.2 Estimated delivery timeframes:
| Delivery Area | Estimated Timeframe |
|---|---|
| Sydney Metro / Greater Sydney | 1–3 business days |
| Regional NSW | 3–5 business days |
| Other Australian states/territories | 4–8 business days |
| Remote/regional areas | 7–14 business days |
These timeframes are estimates only, commence from the date of dispatch (not order date), and are not guaranteed. Delivery times may be affected by carrier delays, stock availability, weather, or other circumstances beyond our control.
2.3 Delivery costs are calculated at checkout based on your delivery address, order weight/size, and selected delivery method, unless otherwise agreed under a trade account arrangement.
2.4 We are not responsible for delays caused by incorrect or incomplete delivery information provided at checkout. Please ensure your delivery address, contact number, and any site access instructions are accurate.
3. Click & Collect / Pickup
3.1 Pickup from our Minto warehouse may be available for select orders. If you select pickup at checkout, you will be notified by email or phone once your order is ready for collection.
3.2 Pickup address: Minto NSW 2566, Pickup hours: Monday – Friday, 7:00am–4:00pm
3.3 Please bring your order confirmation and photo ID (or business ID for trade accounts) when collecting your order.
4. Delivery Issues
4.1 Risk in the Goods passes to you upon delivery to the nominated address, or upon collection from our premises.
4.2 Please inspect your order upon delivery. If your delivery is damaged, incomplete, or incorrect, please notify us within [Insert timeframe, e.g. 48 hours] of receipt, with photos where possible, so we can investigate and resolve the issue promptly.
4.3 If a delivery is marked as delivered by the carrier but you have not received it, please contact us within [Insert timeframe, e.g. 5 business days] so we can lodge an investigation with the carrier.
4.4 Additional delivery or redelivery fees may apply if:
- No one is available to receive a delivery requiring a signature
- An incorrect delivery address was provided
- Goods are returned to us as unclaimed
5. Change of Mind Returns
5.1 We understand that sometimes you may order the wrong item or change your mind. Subject to the conditions below, we accept change-of-mind returns within [Insert, e.g. 30 days] of delivery.
5.2 To be eligible for a change-of-mind return, Goods must be:
- Unused, uninstalled, and in resalable condition
- In original packaging, with all accessories, manuals, and components included
- Accompanied by proof of purchase (order number or invoice)
5.3 The following items are not eligible for change-of-mind return:
- Cut-to-length cable, wire, or conduit
- Special orders or products ordered specifically for you that we do not normally stock
- Clearance, discounted, or “as-is” items
- Goods that have been installed, wired in, or used
5.4 A restocking fee of [Insert %, e.g. 15–20%] may apply to change-of-mind returns to cover handling and administration costs. Original delivery charges are non-refundable, and you are responsible for the cost of returning the Goods to us unless we agree otherwise.
5.5 To arrange a change-of-mind return, please contact us first using the details in Section 9 — do not send Goods back without prior approval, as unapproved returns may not be accepted.
6. Faulty, Damaged, or Incorrect Goods
6.1 If you receive Goods that are faulty, damaged in transit, or do not match what you ordered, please contact us as soon as possible with your order number, a description of the issue, and photos where applicable.
6.2 Consistent with your rights under the Australian Consumer Law (ACL), if Goods are faulty, not of acceptable quality, or not fit for purpose:
- For a minor failure, we may choose to repair, replace, or provide a partial remedy
- For a major failure, you may choose between a replacement, repair, or refund
6.3 Nothing in this Policy limits or excludes any right or remedy you have under the ACL that cannot lawfully be excluded.
6.4 Manufacturer warranty claims for electrical products may, in some cases, be directed to the manufacturer or their authorised service agent. We will assist in coordinating warranty claims where applicable.
6.5 We do not accept liability for faults caused by incorrect installation, misuse, normal wear and tear, or failure to follow manufacturer instructions. Installation of electrical Goods must be carried out by a licensed electrician in accordance with relevant Australian Standards.
7. How to Return an Item
7.1 To initiate a return (change of mind or fault), please:
- Contact us via email or phone with your order number and reason for return
- Wait for return approval and instructions (including the return address and any Return Authorisation Number)
- Securely package the Goods, including the Return Authorisation Number/reference on the outside of the package
- Send or return the Goods as instructed
7.2 We recommend using a trackable shipping method for returns, as we are not responsible for items lost or damaged in transit back to us.
8. Refunds
8.1 Approved refunds will be processed to your original payment method within [Insert timeframe, e.g. 5–10 business days] of us receiving and inspecting the returned Goods.
8.2 For trade account holders, approved refunds or credits will be applied as a credit note against your account, unless otherwise agreed.
8.3 Where a restocking fee or return shipping cost applies, this will be deducted from your refund amount, and you will be notified of the final refund amount prior to processing.
9. Contact Us
For questions about shipping, delivery, or to arrange a return, please contact us:
Voltage Investments Minto NSW 2566
Phone: 1300 231 054
Email: info@voltageinvestments.com.au
This document is a general Shipping and Returns Policy template prepared for Voltage Investments and has not been reviewed by a qualified lawyer. Before publishing, we recommend confirming actual delivery timeframes, carriers, restocking fee percentages, and return windows with your operations team, and having the final document reviewed for compliance with the Australian Consumer Law.
